Refund Policy

Last updated: September 12, 2026

Thank you for shopping with Chumzy. This policy explains how returns, refunds, and exchanges work.

Shipping Protection (optional)
Every order already includes our standard guarantee: if your order has not arrived 30 days after it ships, we refund it in full or reship it, and items that arrive damaged or defective can be reported within 14 days of delivery with a photo.
If you add Shipping Protection at checkout, you also get:
- Stolen after delivery: if tracking shows delivered but the parcel never reached you, we reship or refund it.
- Faster lost-parcel help: if tracking has not updated for 15 days, or the parcel has not arrived 20 days after it ships, we reship or refund it without waiting for 30 days.
- Longer damage window: report damage up to 30 days after delivery (photo required).
How to claim: contact us through our Contact page with your order number within 30 days of the delivery date (or of the date above for lost parcels). We reply within 2 business days. One claim per order. Shipping Protection is a guarantee from Chumzy, not an insurance policy, and its fee is refundable only if the whole order is cancelled before it ships.

Damaged or defective items only

We accept returns and offer refunds or replacements only for items that arrive damaged or defective. We're unable to accept returns for other reasons, including change of mind, incorrect size selection, or delivery taking longer than expected within normal shipping windows.

How to request a refund or replacement

If your order arrives damaged or defective, contact us through our Contact page within 14 days of delivery. Please include:

• Your order number
• A clear photo of the damaged or defective item
• A brief description of the issue

Once we review your request, we'll offer either a replacement or a full refund to your original payment method, at your choice.

Processing time

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a little longer to appear on your statement.

Not eligible for a refund

• Requests made more than 14 days after delivery
• Requests without photo evidence of the damage or defect
• Change of mind or an incorrect selection made at checkout

Your right of withdrawal (EU/UK customers)

Nothing in this policy limits any statutory right of withdrawal or other consumer protection you're entitled to under the laws of your country of residence, including the 14-day right of withdrawal available to consumers in the European Union and United Kingdom for most online purchases.

Significant delivery delays

If your order hasn't arrived within 30 days of your shipping confirmation email and tracking doesn't show delivery, contact us through our Contact page with your order number. We'll offer a replacement or a full refund — including any shipping fees you paid — to your original payment method. You don't need to wait for a dispute with your bank or card provider.

Lost or missing packages

If tracking shows your order as delivered but you haven't received it, contact us within 14 days so we can look into it with the carrier.

Contact us

Questions about this policy? Reach us through our Contact page. We don't publish a support email address directly — all inquiries go through the contact form.