Refund Policy

Last updated: September 12, 2026

Thank you for shopping with Chumzy. This policy explains how returns, refunds, and exchanges work.

Damaged or defective items only

We accept returns and offer refunds or replacements only for items that arrive damaged or defective. We're unable to accept returns for other reasons, including change of mind, incorrect size selection, or delivery taking longer than expected within normal shipping windows.

How to request a refund or replacement

If your order arrives damaged or defective, contact us through our Contact page within 14 days of delivery. Please include:

• Your order number
• A clear photo of the damaged or defective item
• A brief description of the issue

Once we review your request, we'll offer either a replacement or a full refund to your original payment method, at your choice.

Processing time

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take a little longer to appear on your statement.

Not eligible for a refund

• Requests made more than 14 days after delivery
• Requests without photo evidence of the damage or defect
• Change of mind or an incorrect selection made at checkout

Your right of withdrawal (EU/UK customers)

Nothing in this policy limits any statutory right of withdrawal or other consumer protection you're entitled to under the laws of your country of residence, including the 14-day right of withdrawal available to consumers in the European Union and United Kingdom for most online purchases.

Lost or missing packages

If tracking shows your order as delivered but you haven't received it, contact us within 14 days so we can look into it with the carrier.

Contact us

Questions about this policy? Reach us through our Contact page. We don't publish a support email address directly — all inquiries go through the contact form.